A new pilot program that aims to understand community sentiment about the Fairfax County Police Department is underway.
Through a partnership with Axon, a San Francisco-based startup, the police department is deploying a nine-month program that sends text messages to people who reach out for specific services.
Community members receive a link to a survey that asks question addressing views of FCPD prior to the interaction and overall perceptions of the interaction. The program began on May 20.
The program is powered by Axon’s My90, a community engagement and research tool specifically created to “build bridges between the community and the police with data-drive technology,” according to its website.
It’s not the first time the FCPD has gauged feedback during police-resident interactions.
Last year, the department began seeking feedback with a survey accessed with a QR code after residents interacted with police.
“We are hoping to expand beyond the QR code and incorporate more robust analytics and reach to enhance our ability to track our community contacts,” FCPD wrote in a statement to FFXnow.
The department did not indicate what service requests will prompt text messages, noting that its leadership selected “numerous calls for service based on its appropriateness.”
“We are hoping to engage with the community and to seek additional ways to understand how the community feels about the agency in a more robust analytical way,” FCPD said.
Once the pilot is over, the department hopes to use lessons learned to find a more permanent feedback mechanism.
“We hope to learn more from this tool and continue to look for a permanent solution to receive input from the services we provide to the community,” FCPD said.
Residents can also access the survey online. FCPD says the responses are confidential.
Recent Stories
A 5 BD/3.5 BA brick home with a stone gas fireplace and garden patio is included in Open Houses.
The weekend is almost here. Before the remnants of Hurricane Ian arrive or you head to bed for some much-needed sleep, let’s revisit the past week of news in Fairfax…
One of the oldest neighborhoods in southeastern Fairfax County is holding its birthday party this weekend, despite the likelihood of rain. Jefferson Manor near Groveton is celebrating its 75th birthday…
The general public’s last chance to weigh in on Fairfax County’s ongoing study of the bicycle and pedestrian network in the West Falls Church Metro station area will come later…
Are you tired of going to the gym? It might be the crowds, the locker room, waiting on equipment or the time it takes to commute to the gym.
Having a personal trainer come to your home will keep you accountable, save you time and allow you to workout in the comfort of your own home.
Skip the hassle of the gym and try our in-home personal training service.
Our services are reasonably priced, convenient, effective and are risk free.
Ending your marriage and living in the shadows of its pain is one thing, but when children (2 and 4 legged ones) are involved it’s not only about you. Divorce Mediation is the way to resolve the past and establish a solid, cooperative foundation to reorganize the relationship with your former partner. Everyone involved will benefit and you will gain peace-of-mind. Divorce Mediation is the cost effective way to negotiate your divorce and sign a Separation Agreement that is equitable and fair.
Walid Jawad will facilitate the divorce process in a calm and thoughtful manner to help you establish the foundation for your next phase in life. Walid’s 5-Star google reviews is a testament to his dedication to limiting divorcing couples’ stress during this intense transitional period.
Mediate your divorce virtually from the convenience of your kitchen table for $1,200 and save yourself the average Virginia cost of $15,000 per divorce and $22,000 with children. Make a complimentary appointment with Walid at Aether Mediation here: www.aethermediation.com
Rescue Reston’s 10th Anniversary Rally for Open Space
Join us on Saturday, October 15, 2022, from 1 pm to 3 pm where it all began in 2012 at the Hartke Building parking lot. We coalesced around a common vision, and purpose and have moved forward with unwavering community
Reston Home Tour
Reston Museum’s 20th Reston Home Tour features homes include an award-winning modern masterpiece tucked back in a wooded oasis, a beautifully-landscaped personal “club house” offering amazing views of the golf course, a newly-renovated Reston Town Center townhouse with a water
