(Updated at 1:25 p.m.) The service and staffing challenges plaguing trash collectors throughout Fairfax County have prompted one company to call it quits, leaving thousands of residents in limbo with little notice.
Haulin’ Trash LLC has permanently shuttered, informing customers by email Wednesday (Nov. 30) that it will cease operations effective yesterday.
“We have faced many challenges over the past several weeks that we simply cannot overcome. This decision has not only affected our customers but it has affected dozens of employees and their families,” owner Bobby Frazier said in the message, apologizing for the resulting inconvenience.
Frazier said that the “keys to the business” will transferred to a court-appointed trustee “over the next couple of weeks,” who will be in charge of giving out credits or refunds.
Started in 2017, the Leesburg-based company served around 3,000 customers in the county, including homeowners’ associations and 1,800 single-household customers, the Fairfax County Department of Public Works and Environmental Services (DPWES) says.
The county has over a dozen private, licensed haulers that serve about 90% of residents and businesses. The rest get waste collection services from the county government.
DPWES says its Solid Waste Management Program contacted Haulin’ Trash on Tuesday (Nov. 29) after receiving “a surge in resident complaints about missed collections.” The company told staff that it was “experiencing operational and financial difficulties,” but said it was looking at options to address the reported concerns, according to the county.
A day later, though, Haulin’ Trash notified the county that it had filed for Chapter 7 bankruptcy and would close on Dec. 1. An email sent to customers on Nov. 30 said plans to “catch up” on missed collections proved impossible because it had only four trucks — half its fleet – available.
Shared with FFXnow today, the email has a timestamp of 4:29 p.m. The announcement that Haulin’ was permanently closing went out at 9:39 p.m. that same day. The company didn’t return a request for comment.
While sudden, the closure doesn’t appear to be a total surprise to Haulin’ customers. One told FFXnow that the company’s service “had degraded to almost nothing this month,” while an Oakton resident said it missed three consecutive pickups in their neighborhood in November.
“The delayed/missed pickups have caused trash/recycle bin(s) and yard waste bag(s) sit on the curbside/street for weeks,” the resident wrote in an anonymous tip. “As a result, the neighbor looks disorganized with unpleasant smell, trashes littering on street, in storm drainage, on lawn(s).”
Reston resident Jalal Mapar said he has already switched to a different company, but he found that his new hauler has doubled its rates from what it was charging in January.
“It’s frustrating to say the least,” Mapar said. “I pay state tax, real estate tax, car tax, toll fees, park tax, Reston Association fees…and pay for trash pick up too; yet Fairfax County is not doing anything to help the residents with this essential service.”
DPWES advises residents to refer to its list of permitted waste collectors, or contact their HOA representative or property manager “for further information regarding obtaining a new service provider.”
Anyone seeking help in getting reimbursed for lost service can contact the county’s Consumer Affairs Branch at (703) 222-8435. Service and compliance complaints can be filed online.
The closure of Haulin’ Trash is the latest chapter in a saga of trash troubles that have bedeviled Fairfax County during the pandemic, fueled in part by a nationwide worker shortage — or exodus.
DPWES identified American Disposal Services as the top culprit earlier this year, signing a consent agreement on Oct. 4 that requires the company to improve service levels by boosting hiring, retention and pay.
The Board of Supervisors is exploring alternate models for waste management, such as franchising, which would create exclusive service zones and let the county set rates for customers. However, state law currently imposes requirements that make franchising unfeasible, according to county staff.
“Localities should be granted additional authority to manage solid waste collection and onerous requirements should be removed from state law, in order to address community needs comprehensively and in a timely manner, ensuring good public sanitation, protecting the environment, and enhancing quality of life,” the county’s draft 2023 legislative program says.
Photo via Trinity Nguyen on Unsplash
Two people have died, and two more have been hospitalized in an apparent shooting and stabbing at the Tysons View Apartments in Idylwood. A 20-year-old man had been reported shot…
Good Friday evening! Today we published 6 articles that were read a total of 10172 times on FFXnow alone, so far. 📈 Top stories The following are the most-read articles…
The Faraday Park neighborhood has officially welcomed another tenant: Eve’s Garden Lounge and Bar. The Asian fusion restaurant celebrated its soft opening on Friday, May 12 at 11207 Reston Station…
(Updated at 4:25 p.m.) A rock fight disrupted a warm Saturday afternoon for two Vienna households last week, though who exactly was throwing the rocks is a matter of some…
Are you seeking a confidential space where you can explore your emotions, overcome challenges, and find inner peace? Look no further than our dedicated psychotherapy service! We understand that life can be overwhelming at times, and we’re here to support you every step of the way.
At Peaceful Mind Solutions, our passion lies in helping individuals like you navigate life’s complexities and find the strength to thrive. Our skilled and compassionate therapist is committed to creating a warm, non-judgmental environment where you can express your thoughts and feelings openly. With our personalized approach, we tailor each session to address your unique needs and empower you to overcome obstacles.
Through evidence-based techniques and a deep understanding of the human mind, our therapist will guide you on a transformative journey of self-discovery. Whether you’re dealing with anxiety, depression, relationship issues, or simply seeking personal growth, we’re here to provide guidance and practical tools for lasting change.
VHC Health hosted its annual Trauma Survivors Day, honoring four former trauma patients and their care team on Tuesday, May 16. For many of these patient honorees, this event was the first time they were reunited with the team of healthcare professionals who cared for them after their injury. Both the healthcare team and the honorees expressed gratitude for the opportunity to thank, hug, and simply see one another again after their experience in the Trauma Center.
In May of 2021, the Commonwealth of Virginia designated VHC Health as a Level II Trauma Center. This designation filled a critical community need; previously, the closest trauma center for Arlington County was in Fairfax or Washington, DC. Since becoming a Level II Trauma Center, VHC Health has provided care for nearly 2,000 trauma patients each year.
Charity Live Music Concert
Ukrainian Charity fundraiser concert at South County High School on June 13, 2023.
All proceeds will go toward Ukrainian funds “Mriya Charity” and “Dai Lapu Drug”, that help kids and animals affected by war.
The concert will include performances by
Active Bystander: TECC Training
For any incident, like the Las Vegas massacre to the Boston Marathon bombings, citizens play a role in saving lives in the minutes following an attack. It is imperative that we provide the knowledge and skills necessary to help our