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Temporary fix addresses 911 issues caused by cell service outages in Lake Anne area

Boats docked at Lake Anne Plaza (staff photo by Jay Westcott)

Cellular service issues continue to plague residents in the Lake Anne area of Reston, but a recently added, temporary truck will at least ensure AT&T customers can call 911.

A spokesperson for AT&T said that since Friday (July 29) — when information about the outage was first released — the company has been trying to restore an antenna in the area.

AT&T says it is working on placing a temporary cellular support truck in the Lake Anne area to help give customers a boost and improve service until the issue is resolved.

“We have deployed temporary emergency coverage for first responders, and are working as quickly as possible to restore full service in the area. We sincerely apologize for this inconvenience,” an AT&T spokesperson told FFXnow.

The company did not provide information on when the issue was first identified and what efforts have been made to restore the site.

However, Fairfax County said in a statement that it worked with the telecommunications company “to expedite placement of a cellular support vehicle” that was put in place Saturday morning (July 30).

“The AT&T cellular support vehicle allows for residents to call 9-1-1 and provides cellular coverage for public safety,” county spokesperson Tony Castrilli said. “The full restoration for AT&T customers in Lake Anne is scheduled to be completed in two weeks.”

The problem comes after Verizon and other cell carriers removed a cell phone communications facility at the rooftop of Lake Anne Fellowship House, which is set to be demolished next year.

Fairfax County is encouraging residents to use a landline or make calls through the WiFi on devices where that’s an option.

A spokesperson for Verizon said the company is actively looking for a replacement site. Its original plans fell earlier this year. Since then, the company says that it has been looking for another site but with no success.