Email signup

Survey finds traffic concerns, overall satisfaction in Town of Herndon

Traffic in downtown Herndon (staff photo by Jay Westcott)

Traffic concerns were among the top issues flagged in a survey of Town of Herndon residents.

Despite those frustrations, the survey by Priority Metric Group found high levels of satisfaction with town services and quality of life in the town.

Priority Metrics Group owner John Barrett emphasized that the results are based on a weighted sample, specifically for household income and ethnicity, in a presentation to the Herndon Town Council on July 11.

He said respondents were repeatedly instructed that the survey is intended to evaluate town services, not issues beyond the town’s purview.

Most respondents — a little over 60% — in the survey were white, while 16% of the sample was Hispanic, 15% was Asian and 7% was Black. Comparatively, the town’s population is 31% Hispanic, 41% white, 14% Asian, and 6% Black, according to the latest U.S. Census data.

The average survey participant lived in the town for 13 years, and 84% worked outside of the town. Roughly 15% of respondents plan to move from the town in the next year, largely due to the cost of living or housing.

The survey found that most respondents were very satisfied with professionalism of the police, trash and recycling services, and customer service at both the Herndon Municipal Center and the Herndon Community Center.

Satisfaction was lowest when it came to traffic flow, with just 52.3% of respondents saying they’re “satisfied” or “very satisfied responses” compared to 64.7% in a 2018 survey.

The survey also gauged thoughts on the conditions of the town’s sidewalks and streets, the overall appearance of the town, the police department’s ability to address neighborhood problems, traffic and parking code enforcement, and access to town facilities for people with disabilities.

Overall, the town continued to receive average performance ratings on six criteria, but declined on six others, including overall appearance and neighborhood safety. The most substantial decline was related to traffic.

Key issues related to the appearance of the town include challenges on Elden Street, the stalled redevelopment of downtown Herndon, and overall trash and cleanliness of the town and parks.
Still, 88% of residents are satisfied or very satisfied with quality of life in the town.

Most respondents pointed to Herndon’s small town appeal as the community’s most magnetic factor by far.

“Even though you’re kind of in the middle of this hub of activity right next to Dulles, right next to D.C…is this small community feel,” Barrett said. “People love it.”

Recent Stories

FFXnow Daily Debrief for Sep 29, 2023

Good Friday evening! Today we published 8 articles that were read a total of 10957 times on FFXnow alone, so far. 📈 Top stories The following are the most-read articles…

A 17-year veteran of the Fairfax County Fire and Rescue Department has been arrested for allegedly stealing drugs stored at two stations for her personal use, police announced today (Friday)….

A total of six new Capital Bikeshare stations may soon arrive around the Innovation Center Metro station. The Fairfax County Department of Transportation will host a meeting this coming Wednesday…

Tysons Corner Center can move forward with new plans for its next phase of development. After a public hearing on Tuesday (Sept. 26), the Fairfax County Board of Supervisors approved…

Public invited: “Fur-th Birthday” brunch celebration for Woofie’s of South Riding-Aldie, Sunday, October 8 at The Lazy Dog Restaurant & Bar

Woofie’s of South Riding-Aldie, providing premium mobile pet services throughout Aldie, Middleburg, South Riding is celebrating its fourth anniversary with expansion to Centreville and Chantilly and its fourth Woofie’s pet grooming van. The franchise, owned and operated by Loudoun County residents, husband/wife team Sebaot Gebre and Teferi Dejene, has grown by 900% since its first full year in business.

Services include:
• Mobile pet spa grooming
• Dog walking
• Pet sitting
• In-home or overnight pet sitting
• Customizable services

Read More

Submit your own Community Post here.

If you have been thinking about buying your first home or haven’t owned one in the last three years, THIS IS FOR YOU!

In the DMV area, it can be difficult to save the downpayment necessary for you to get into your own home. We have a solution. The Funder’s Summit!

We have assembled a summit with different municipalities to tell you how to access their funds for your home purchase.

Read More

Submit your own Community Post here.


We invite you to join us at STEAMOLOGY’s annual FREE STEM Fest for elementary and middle school students, taking place on Saturday, October 14th at South County High School, 8501 Silverbrook Rd, Lorton, VA 22079.

STEM Fest is an exciting

Arlington Metaphysical Chapel Presents Metaphest, October 14-15, 2023

Workshops on: ~ Meditation ~ Intro to Tarot: The Aces and Major Arcana

~ Ageless Aging ~ Past Life Regression ~ Animal Communication and Healing

~ Psychometry ~ Spiritual Healing ~ Self Soul Love ~ Consciously Clearing Clutter ~ Awareness/Mindfulness/Consciousness.


Subscribe to our mailing list