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The furniture store Patrick’s Elegant Living has opened in the former Crate & Barrel in Tysons (staff photo by Angela Woolsey)

A new home design and furnishings store has taken up residence in the standalone building that once housed Crate & Barrel’s Tysons location.

Patrick’s Elegant Living opened at 1800 International Drive in late February — a couple of days ahead of a planned soft opening on Friday, March 1, the Washington Business Journal reported.

Set for a grand opening on March 14, Patrick’s new flagship spans 45,000 square feet, dwarfing all of its previous locations, including one still operating at The Wharf in D.C., according to co-owner Troy Englert. The build-out took about a year and “turned out even better than” expected, he says.

“It turned out to be just fantastic,” Englert told FFXnow. “[We were] having a great time putting it together with the vendors, and the store’s just beautiful.”

Crate & Barrel constructed the two-story, free-standing building in 2000 and remained there until March 2022, when it relocated nearby to the recently renovated Tysons Galleria. The furniture and decor retailer is now paired at the mall with its sister brand CB2.

Coincidentally, Patrick’s made the same journey in reverse, moving to the vacated retail building after its 800-square-foot shop on the third floor of Tysons Galleria closed in December.

“We had a great time at Galleria, but we were on the third floor, and not everybody knew we were there,” Englert said.

As the Tysons Galleria lease neared its end date, Englert and co-owner Patrick Dempsey got into contact with Macerich, the real estate developer that owns Tysons Corner Center. Though they considered relocating there, the pair decided a mall wouldn’t be the right fit, so Macerich suggested the former Crate & Barrel building, which it also owns.

Englert says the new space is the first one big enough for Patrick’s to show off all its wares, from indoor and outdoor furniture to kitchen accessories, toiletries, candles and even some jewelry.

The company started in 2007 as Patrick’s Fine Linens, opening a roughly 9,500-square-foot store in Old Town Alexandria. When that location suffered from water damage in 2018, the team began looking for a larger space “to show our design capabilities,” but the right space didn’t materialize, according to Englert.

Instead, Patrick’s opened the stores at The Wharf and Tysons Galleria, along with a now-closed, 2,000-square-foot location in Chevy Chase.

“[The Old Town store] was a good size, but it didn’t showcase everything we did,” Englert said. “Now, with this, we have vanities for bathrooms, we have a full kitchen installation upstairs, because we do the interior design of an entire house. In fact, we work with people to even build their house.”

According to the WBJ, the store also has space set aside for Bored Rebel, a graphic T-shirt start-up whose products will be featured in swag bags for this year’s Oscar-nominated actors and directors.

Patrick’s Elegant Living will soon roll out a red carpet of its own for home decor designer Michael Aram, who will appear for a meet-and-greet on March 18 after the official grand opening.

More than anything else, though, Patrick’s values customer service, Englert says, noting that the team works with patrons throughout the home remodeling or furnishing process.

“We started out really small…and now, we have everything, and it’s only because of our customers,” he said. “One hundred percent, our customers have believed in us from day one, and we just want to thank our customers for giving us this great opportunity.”

Patrick’s is currently open from 11 a.m. to 7 p.m. every day, except for Sundays, when it operates from noon to 6 p.m.

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Anyone in the market for some home decor might want to stop by Tysons Galleria next week.

The furniture company Crate & Barrel and its sister brand CB2 will open adjacent stores in the mall on March 17, a spokesperson confirmed to FFXnow.

For the new store, Crate & Barrel is relocating its nearly 35,000-square-foot, standalone outlet that originally opened on International Drive near Tysons Corner Center in 2000. It will remain the company’s only site in Fairfax County and one of only three in the D.C. area, joined by stores in Arlington and downtown D.C.

“From finding renewed inspiration through our extensive assortment of kitchen and entertaining products to weaving intentional design throughout the home with our complimentary Design Desk services, we’re thrilled to soon welcome customers into our new space,” Amanda Springer, the senior vice president and head of stores for Crate & Barrel, said in a statement.

Crate & Barrel opened its first CB2 store Chicago in 2000, envisioning it as a more contemporary-focused brand aimed at young professionals.

According to its website, CB2 now has 24 stores in the U.S. and Canada, including one in Georgetown that closed on Feb. 20 in preparation for the move to Tysons Galleria.

The two new stores are located on the western side of the mall, joining Bowlero and fellow furniture outlets Arhaus and RH in the new wing created by the former Macy’s redevelopment.

The third floor of the subdivided space remains blocked off, but as of last summer, it was expected to be filled by the movie theater CMX CinéBistro.

Tysons Galleria recently welcomed the luxury fashion boutique Balenciaga, and its Urbanspace food hall is scheduled for an official relaunch on March 22.

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Furniture Max in Herndon anticipated supply chain issues and ordered stock well in advance (staff photo by David Taube)

People looking to get items from furniture stores in Fairfax County say employees have told them they may have to wait weeks or months before the stock arrives.

The delays are another symptom of the supply chain disruptions that the COVID-19 pandemic has introduced across the country, affecting industries from vehicles and food to homebuilding materials.

Brian Katz bought thousands dollars worth of furniture for a Labor Day sale in Bailey’s Crossroads, but three months later, he has yet to see the purchased bed frame, sofa with chaise, and other items.

“I am still waiting to receive any piece of furniture in my order,” Katz said in a Nextdoor post to neighbors.

Katz and his wife had been getting by with a makeshift sofa made out of blankets and a bedroll, but when he heard there would still be a delay a few weeks ago, he ordered a cheap futon from Amazon. It’s serving as a stopgap measure.

Delivery delays have been an issue for furniture stores nationwide throughout the past year. The Institute for Supply Management, a nonprofit organization, found furniture and related products had the biggest increase in backlogged orders in June compared to 17 other manufacturing industries.

The biggest uptick in backlogged orders has shifted to apparel, with the furniture sector having the second-most delays of that sort from July through September before scaling back and then no longer experiencing those kinds of extreme upticks as of November, according to stats from the institute.

The American Home Furnishings Alliance, an industry trade association, has attributed the challenges to increased demand for furniture, with more people continuing to work from home, as well as the lag time needed for manufacturers to restart operations after shutting down in March 2020.

In Herndon, Furniture Max higher-ups anticipated issues early in the pandemic, ordering around a year’s worth of furniture in the summer of 2020, said store manager Ali Baderzada. Many of the orders arrived six months later.

“Instead of ordering it monthly, we ordered it all at once,” he said. “We are still…getting those.”

That preparation means the store is now in the position to offer same-day and next-day delivery. Staff say they expanded that service to most in-store items this fall.

With the delays, many people have reported complaints to the Better Business Bureau, which can assist with getting refunds and resolutions. Customers have also shared their experiences on Google reviews.

Baderzada’s store has one BBB complaint, which is marked as resolved, and a Google review rating of 4.9 out of five stars. BBB’s database contains numerous complaints against different furniture chains amid the pandemic, where people say they paid upfront and still waited months after they expected items.

For Furniture Max’s Herndon location, many customer reviews say that, while other places across the region have had limited stock, they’ve been surprised and satisfied with their experiences there.

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