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Report: Metro gives wrong address to 911 for cardiac arrest call in Reston

The Reston Town Center Metro station (staff photo by Jay Westcott)

(Updated at 2:20 p.m.) Fairfax County first responders were sent to an incorrect address during a 911 call for a cardiac arrest incident at the Reston Town Center Metro station yesterday (Tuesday), leading to a delay in the response.

Based on information provided by Metro, the Fairfax County Department of Public Safety Communications dispatched emergency crews to 1901 Reston Metro Plaza — an address next to the Wiehle-Reston East Metro station, reported local public safety watcher Dave Statter.

Personnel then received an address change about 10 minutes later directing them to 12023 Sunset Hills Road, the north pavilion for the Reston Town Center station about two miles away, according to Statter.

A county spokesperson provided the following statement to FFXnow, confirming that there was a mix-up in the address:

On March 21 the Fairfax County Department of Public Safety Communications (DPSC) received a call from the Washington Metropolitans Area Transit Authority (WMATA) via the non-emergency phone line at 09:06:59 reporting a cardiac arrest at the Wiehle Metro Station. DPSC dispatched Fairfax County Fire and Rescue (FRD) to the incident at 09:08:45. The first unit arrived at the dispatched location at 09:13:10. This was identified as the incorrect location by responding personnel. Working together, FRD and DPSC redirected resources to the correct location, Reston Metro Station and arrived on the incident scene at 09:19:29.

The man later died at a hospital, according to the report.

Ian Jannetta, spokesperson for WMATA, said the organization is investigating the incident.

“Metro addresses a number of medical emergencies related to customers daily,” Janetta said. “We are looking into our response to this incident and how we can improve our efforts in the future. Our deepest sympathies are extended to our customer and their family.”

Statter says this isn’t the first time WMATA provided an incorrect address in the past.

WMATA confirmed that its control center initially gave an incorrect station address to the county fire department, noting that Metro workers were administering CPR before emergency responders arrived.

“It was rectified with Fairfax EMS during the response to the incident during which time CPR was being provided prior to their arrival,” Janetta said. “We are verifying all station addresses systemwide to ensure our control centers and jurisdictional partners have the correct information.”